In last week’s newsletter, I talk about the importance of managing client expectations in order to create a more positive client experience. You do not have to have all the answers, nor do everything perfectly. You will build trust and goodwill when you communicate often and openly with your client which in most cases will lead to referrals and a repeat business. This includes being transparent when you are being asked to do something new.
Please share your thoughts on managing expectations or schedule a time to talk if this is a challenge area for you.